Glowpoint, Inc. provides video collaboration and network applications. The Company provides a range of video collaboration services, from automated to orchestrated, to address the spectrum of user experience and business applications. It delivers its services through a hybrid service platform or as a service layer on top of its customers' video infrastructure. It offers various services, including Managed Videoconferencing, Remote Service Management, Network Services and Professional and Other Services. Its Remote Service Management provides an overlay to enterprise information technology (IT) and channel partner support organizations, and provides around the clock support and management of customer video environments. Its network services provide its customers with network solutions that ensure traffic of video, data and Internet. Its professional services include onsite support, or dispatch, as well as configuration or customization of equipment or software on behalf of a customer.