Reviews from actual traders
Excelente plataforma, muy facil de usa y una muy buena gestion por parte del colaborador Andres Rivera, explica muy bien todo
great
Deposited $2,000 on December 18th, never showed in my account, every time I ask where this money is they just say it's "under review" and can't provide any more details.
buen broker y excelente servicio al cliente, gracias andres rivera por su buena atencion.
Good tools and good support low spread for indices but requotes are quite frequent when I pressed execute the order, so you might miss your trading timming. However, you won't have this problem if you use pending orders.
This is a great platform for trading.
I am not doing great right now but am confident with this platform I will succeed.
no stock trading
good for low level amateur trading, but as a professional it lacks the tools and customer care, too many bugs.
Only used the service for +week, but seems to be very stable and support responses fast to any queries.
Please stop pestering me.
Your platforms performance i in Tradingview s diabolical and disconnects regularly. Executions have very little slippage though and are fast.
Dear client,
Thank you for the time taken to give us a feedback.
We strive to offer best execution policy for our clients.
Would you mind sharing with us what exactly do you find diabolical, so we can take it into consideration?
If you reach out to us or provide a way and a convenient time for us to reach you, we would be more than happy to try to assist.
Regards,
FXCM Support Team
Thank you for the time taken to give us a feedback.
We strive to offer best execution policy for our clients.
Would you mind sharing with us what exactly do you find diabolical, so we can take it into consideration?
If you reach out to us or provide a way and a convenient time for us to reach you, we would be more than happy to try to assist.
Regards,
FXCM Support Team
Broker is too rigid
Dear client,
Thank you for the feedback.
Would you mind giving us some more information and clarifying in what ways you find our service too rigid?
We would love to hear more if you can provide us an email or a phone number where we can reach you.
Your cooperation would be highly appreciated, as it might help us to improve our service.
We are looking forward hearing from you.
Regards,
FXCM Support Team
Thank you for the feedback.
Would you mind giving us some more information and clarifying in what ways you find our service too rigid?
We would love to hear more if you can provide us an email or a phone number where we can reach you.
Your cooperation would be highly appreciated, as it might help us to improve our service.
We are looking forward hearing from you.
Regards,
FXCM Support Team
Best broker I used
No tengo más que halagos para este excelente broker y su equipo. El acompañamiento que me brindaron en mis primeros pasos, y que aún continúan ofreciendo hasta el día de hoy, es sencillamente excepcional. Además, cuentan con un amplio abanico de posibilidades y beneficios para sus clientes. Por todo esto, no puedo hacer otra cosa que recomendarlos a cualquier persona interesada en abrir una cuenta en un lugar donde será tratado como el cliente más importante.
Estimado cliente,
Muchas gracias por sus amables palabras.
Nos alegra saber que el servicio y el apoyo que le brindamos han sido de su agrado.
Para nosotros es un placer acompañarle en este viaje y agradecemos su confianza y su recomendación.
Quedamos a su disposición.
Un saludo,
Equipo de Soporte de FXCM
Muchas gracias por sus amables palabras.
Nos alegra saber que el servicio y el apoyo que le brindamos han sido de su agrado.
Para nosotros es un placer acompañarle en este viaje y agradecemos su confianza y su recomendación.
Quedamos a su disposición.
Un saludo,
Equipo de Soporte de FXCM
im new but has been a good experience so far, very happy
FXCM please integration for demo accounts still isn't working at the moment can someone please look into this this issue as its been longer than three weeks now I'm currently still having issues
Dear client,
Thank you for reporting the issue.
We are well aware of it and our dedicated team is working alongside TradingView to find a resolution as soon as possible.
If you would like to provide an email address where we can reach you, we would be more than happy to inform you once the issue has been fixed.
We'd appreciate if you can update your rating once this issue is resolved.
Meanwhile, if you need any further assistance, please do not hesitate to contact us.
Regards,
FXCM Support Team
Thank you for reporting the issue.
We are well aware of it and our dedicated team is working alongside TradingView to find a resolution as soon as possible.
If you would like to provide an email address where we can reach you, we would be more than happy to inform you once the issue has been fixed.
We'd appreciate if you can update your rating once this issue is resolved.
Meanwhile, if you need any further assistance, please do not hesitate to contact us.
Regards,
FXCM Support Team
Great customer service
After making account and verified using camera if login on web then force to deposit but minimum 50usd but if login from app it ask again document for verification I don’t think this so good for starting making trouble to user
Hello,
Thank you for your feedback.
We're sorry for the inconvenience caused by the situation happened with you.
Usually, the account shows the same status both on the web and phone platform.
Please send us an email to check your account status and assist you with the account verification process.
Best regards,
FXCM team
Thank you for your feedback.
We're sorry for the inconvenience caused by the situation happened with you.
Usually, the account shows the same status both on the web and phone platform.
Please send us an email to check your account status and assist you with the account verification process.
Best regards,
FXCM team
FXCM have a great execution and volume indicator very worth for those who follow volume as a main signal for trade.
Besides that they keeping a very close relationship with retail traders like me special thanks for Esteban Reina for all help provided during this years