I decided to cancel my account, Always had platform problems and constantly being logged out, the last straw was I could not close my position with profit I wrote an email to Saxo at the time of profit but had no response the position eventually trigged the stop loss ,I lost with this broker , I am a profitable trader with interactive brokers
Tokensessions er alt for korte og fejler ofte, når man skal logge på igen
I am based in France and have been using Saxo to trade US stocks for around a year. While my experience has been acceptable overall, not much has changed since I signed up and I wish Saxo would keep on enriching their platform with new features going forward. On the plus side, the platform is quite user friendly and the fees reasonable (although the 0.25% currency conversion fees could be lower). On the minus side, the quality of Saxo's support leaves a lot to be desired and some major features are lacking when comparing Saxo to other major brokers such as IBKR or TradeZero International for instance. For instance, Saxo started to allow extended hours trading in the US a few months ago, which is a positive development, but only during very restricted time frames (pre-market trading hours: 07:00-09:30 am (Eastern Time) & after-hours trading hours: 04:00-05:00 pm (Eastern Time) and without supporting charts, which does not make any sense. I am considering moving to another broker because of these limitations but I really like Saxo's platform and would love to see them offer full / unrestricted extended (and regular) hours trading in the US i.e. from 04:00 am to 08:00 pm (Eastern Time) and with charts. I bet this would make a significant difference to European-based traders who primarily focus on the US market! @Saxo: do you have any plans to do so? Thanks.
Thank you for your detailed feedback. We love client feedback, and takes the words of our clients very seriously. I have therefore forwarded you message to the responsible department, so that they can investigate what's possible. Please feel free to contact us directly in case you have more feedback to us.
not all stocks available
I am sad to hear that the available trading products aren't sufficient for your needs.
I am curious to know if there are any stocks in particular you are missing? I'd be happy to take your feedback in and do my best to get those specific instruments supported at TradingView as well.
Looking forward to hearing back from you.
I am curious to know if there are any stocks in particular you are missing? I'd be happy to take your feedback in and do my best to get those specific instruments supported at TradingView as well.
Looking forward to hearing back from you.
The app is logging me out everytime i close it. It also says it can't fetch info. I'm on a stable mobile network where I never experience any problems normally, except when I'm using tradingview in combination with saxo
trading experience is not very fast. it just doesnt feel nice and smooth. also you cant move nor REMOVE tp or sl once they are OCO orders, meaning you have to manually REMOVE them through saxo's own interface.
Thank you for giving us feedback, although we are sad to hear your experience didn't live up to expectations. Removing orders should be possible, and it should feel smooth. I am suspecting there might be connectivity issues. If you send us a direct message with your SaxoID, then I will make sure its looked into.