We appreciate you taking the time to share your feedback. Please be assured that your case was reviewed very carefully. A detailed investigation was conducted on the account in question, including the positions referenced, and we fully considered the explanations provided regarding trade timing and execution behavior.
Following this review, the investigation determined that the trades were executed at prices outside of normal market conditions and in a manner that did not align with the trading rules and execution standards outlined in our Terms and Conditions, which apply consistently to all clients.
We value transparency and fairness, and we remain available should you require any further clarification regarding the review process.
- The ThinkMarkets Team
Thank you so much for sharing your experience! We're very pleased to hear that our agent was able to provide the support and reassurance you needed, we will make sure to forward your comment to him. We understand how important trust is, and we're so glad to have earned it. Your kind words mean a lot to us, and we're committed to being with you every step of the way. We wish you all the best with your trading!
- The ThinkMarkets Team
Thank you so much for the review! We are glad to know that you enjoy our platform with the offered spreads, and our Support team will be thrilled to hear you are happy with their service. Your feedback is invaluable to us!
- The ThinkMarkets Team
We sincerely appreciate your valuable feedback. It's great to hear that you are happy with our service, your satisfaction is what drives us to aim for more! We wish you all the best with your trading.
- The ThinkMarkets Team
Thank you for the kind words, your feedback means a lot to us! If you have any improvement suggestions or feature ideas, feel free to share them with us here or at community.thinktrader.com. We wish you all the best!
- The ThinkMarkets Team
Terima kasih atas penghargaan Anda, masukan Anda sangat berarti bagi kami! Kami akan terus berupaya menyediakan lingkungan trading yang nyaman agar pengalaman Anda bersama kami selalu luar biasa.
- Tim ThinkMarkets
We are thrilled to hear that you had a smooth deposit experience and that you are satisfied with our Support team! Thank you for your review & we wish you all the best.
- The ThinkMarkets Team
Thank you so much for the review! We are glad to know that you enjoy our platform and have a positive trading experience utilizing the offered tools & features, and our Support team will be thrilled to hear you are happy with their service. Your feedback is invaluable to us!
- The ThinkMarkets Team
Thank you for the positive review. It is great to hear that you are happy with us as your broker. We wish you all the best with your trading!
- The ThinkMarkets Team
Thank you for the positive review! We're glad to know that you are happy with our platform and the offered tools, and that you enjoy trading Synthetic indices with us. It's great to know that our drive for innovation is making your trading experience remarkable. Thank you for the feedback, it is rewarding to have you as our client!
- The ThinkMarkets Team
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Frequently Asked Questions
- Market order. It's a basic type designed to buy or sell an asset immediately at the next price available
- Limit order. Specifies the maximum (for buying) or minimum (for selling) price at which a trader is willing to execute a trade. It's only executed if the price reaches the preset level. There are buy and sell limit orders - they're set to buy/sell an asset at or below/above a certain price
- Stop order. Triggered when an asset moves above or below a certain price level, always executed in the direction that the price is moving. There are stop-loss orders (automatically closes a position at a certain level if the market moves against you) and (initiates a trade when the price breaks a certain level)
- Find the right asset using our screeners and heatmaps. Explore the stock market with the Stock Screener, track cryptocurrencies on the Crypto Coins Heatmap, and more tools to find in the main menu
- Analyze price movements on our Supercharts. Utilize multiple drawing tools, built-in indicators, and advanced features to gain deeper market insights
- Stay on top of market changes with the Economic Calendar and the latest news, helping you quickly adapt to shifting conditions
- Test your strategy in a risk-free environment with a Paper Trading account to see how it performs before committing real capital
- Choose a broker and start your trading journey with confidence once you have a clear strategy in place
It's always worth preparing for trades before actually executing them. On TradingView, you can do this with our Paper Trading functionality.
- Increased risk of losses, including exceeding initial investment
- Interest costs on borrowed funds
- Potential for margin calls requiring additional deposits
Make sure to analyze an asset thoroughly and test your strategy on a Paper Trading account to ensure you're ready to navigate these risks.
Understanding commission structures is essential for traders, as fees can impact overall profitability. Choosing a broker with competitive rates and transparent pricing ensures cost-effective trading.