I upgraded to the Premium plan but my alerts still expiring in 2 months
You can set up your alerts unexpired, so they won’t be automatically turned off when the timer expiration setting is reached.
To set up unexpired alerts, follow these steps:
1. Open the Create/Edit alert window;
2. Click on Expiration section's button;
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43380866735/original/BK-xQIlNz8itabnE0FDygAbomwNP8wzJIA.png?1671636788)
3. Enable the Open-ended option in appeared pop-up and then click on 'Set unexpired';
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43380866826/original/5Aa3zpMJBv2Hyle4SqRVWiaHb3SKafF2nQ.png?1671636808)
4. Save your alert.
NOTE! Open-ended alerts are available for the Premium plan only!
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43376815759/original/rTnpqFFaF37skHfwu5B52F1NakWmMu-isA.png?1669971384)