I keep being logged out of my account, 7 - 10 times daily.
Dear Musashi4547,
Thank you for reaching out to us, and we're glad to hear that your overall experience has been positive.
Regarding the issue you're facing with being logged out, we'd like to assist you as quickly as possible. To do that, could you please provide a bit more information about where you're being logged out? For example, is it on our trading platform, client portal, or mobile app?
Additionally, if you could let us know:
The device and browser/app you are using
When this issue typically occurs (e.g., after a period of inactivity, during trading, etc.)
Any error messages you might be seeing
With this information, we’ll be better equipped to identify the cause and help you resolve the issue promptly. Please contact our support team via Website Chat or email.
Looking forward to your response.
Best Regards,
ActivTrades Team