Brokers BlackBull Markets

BlackBull Markets

4.3

1.9k RatingsGood

Ideas

9.2k

Followers

4.3

1.9k RatingsGood

Ideas

9.2k

Followers

Overview

Reviews

Ideas Followers

gleefulDirecto74171

It is slow to respond

BlackBull_Markets

Hi gleefulDirecto74171,

Thank you for taking the time. We apologize for any issues you may have experienced with our platform. We would like to assure you that we provide 24/7 live chat support to assist with any trading or technical issues that may arise. We take all customer feedback seriously and are constantly working to improve our services.

Kind regards,
Client Experience Team | BlackBull Markets

marafriends21

It lacks the speed. i.e we can see the candle bar moving up down but it does not move the price at the same time as the candle bar. Also, at times, it does not even show the order is processed. So far it is good but it requires furthermore improvement. BlackBull customer service is very Good.

BlackBull_Markets

Hi marafriends21,

Thank you for taking the time. We apologize for any issues you may have experienced within TradingView. We would like to assure you that we provide 24/7 live chat support to assist with any trading or technical issues that may arise. We take all customer feedback seriously and are constantly working to improve our services.

Kind regards,
Client Experience Team | BlackBull Markets

Cerulean_Phantom

Unstable API, No customer service, Criminal sweeps of forex stops. AVOID.

BlackBull_Markets

Hi Cerulean_Phantom,

We apologize for any issues you may have experienced with our platform. We would like to assure you that we provide 24/7 live chat support to assist with any trading or technical issues that may arise. We take all customer feedback seriously and are constantly working to improve our services. Regarding the criminal sweeps of forex stops you mentioned, we strictly adhere to all regulatory requirements and take the security of our clients' funds very seriously. Please feel free to contact our customer support team at any time for assistance.

Client Experience Team|BlackBull Markets

lucsch

Not good at the moment, delay in closing out trades, trades also tend to freeze,

BlackBull_Markets

Hi lucsch,

Thank you for taking the time to provide us with your feedback. We're sorry you experienced some delays with closing trades from TradingView. We apologize for any inconvenience caused by this and assure you that we are continuously working to improve our services.

If you encounter any issues in the future, please don't hesitate to reach out to our customer support team, who are available on live chat 24/7 to assist you with any queries or concerns you may have.

Thank you for choosing BlackBull as your broker, and we appreciate your business. We hope to continue serving you and exceeding your expectations in the future.

Client Experience Team | BlackBull Markets

availableEnthusiasm830c4

Terrible

BlackBull_Markets

Dear user,

Thank you for taking the time. Our support team is available through live chat 24 hours a day, 7 days a week so please feel free to reach out and provide us with more details on your experience with our services.

Kind regards,
Client Experience Team | BlackBull Markets

leohammond04

Not a terrible Broker overall, however there charts on Trading View are almost unreadable and do not present Price properly. Would love to use them but cannot due to this reason

BlackBull_Markets

Hi leohammond04,

Thank you for your feedback. It may be specific to the instrument you are trading. Fortunately, our trade support team is available for any issues you may be experiencing with your charts.

Please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

availableIguan55088

No ETF's, no individual leverage market leverage published, timing on questions via email is good, opening an account is good, market selection good, funding account page is confusing for new users, no running margin requirements on Trading View.

BlackBull_Markets

Hi availablelguan55088,

Thank you for taking the time, we offer a wide variety of ETFs on our share trading platform, and you are able to trade the S&P 500, Dow Jones, UK100, NASDAQ, etcetera, in Trading View with us. All you have to do is search for them by ticker. Additionally, our team is working to provide all the features that you require to enhance your trading experience.

If you need additional assistance, please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 7 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

wfinvest

need to ensure you have all the popular asset classes/indexes and commodities available on trading view for trading, or people will move to other brokers that have them

BlackBull_Markets

Hi wfinvest,

Thank you for your time. You should have over 2,100 instruments available, just try searching by ticker and you will find all the options available. If you need additional assistance please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

lmgreenfield

there is a lot I cannot trade in

BlackBull_Markets

Hi lmgreenfield,

Thank you for your feedback. You have over 2,100 instruments available, just try searching by ticker and you will find all the options available. If you need additional assistance please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

NateFX911

execution time is a bit off and my MT4 account is off by a bit

BlackBull_Markets

Hi NateFX911,

Thank you for your feedback. Our trade support team is working to improve the connectivity and the overall trading experience within Trading View.

In the meantime, please feel free to reach out for assistance by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

aliveEggs36118

eww

BlackBull_Markets

Hi aliveEggs36118,

Could you please provide us with more details on your experience with us? Please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

abm4crypto

connection between Blackbull and Tradingview not stable

BlackBull_Markets

Hi abm4crypto,

Thank you for your feedback. Our trade support team is working to improve the connectivity and the overall trading experience within Trading View.

For assistance, please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

Teleb_369_5551

VERY BAD CONNECTION .. THE WORSE

BlackBull_Markets

Hi dr_teleb,

Could you please provide us with your account details so we can investigate this further? This issue should have been previously solved by our trade support team.

Please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

d3filmes

longgg delay to enter or close a position.

BlackBull_Markets

Hi d3filmes,

Could you please provide us with your account details so we can review the delay you experienced?

Please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

SlyTactical

Demo trading is lagging on TV. Very dangerous as trades are closed beyond your stoploss resulting in bigger losses than intended. I understand that this is only on a demo account in which this is likely to happen, but it is fair to expect demo trades to be executed and closed properly.

BlackBull_Markets

Hi SlyTactical,

Could you please provide us with your account details so we can review the issue on your demo account?

Please feel free to reach out at any time by emailing support@blackbullmarkets.com or call on +64 9 558 5142.

Our support team also covers you through live chat 24 hours a day, 6 days a week.

Kind regards,
Client Experience Team | BlackBull Markets

traderaus2022

Great broker, however execution on Tradingview is awful, impossible to scalp, also when moving stop and take profit takes forever. Furthermore, closing positions take forever, sometimes it works your way, other times not so much, it can be costly and frustrating if the market is moving quickly. Not sure if this is a capability Blackbull or Trading need to implement which is close all positions at once. Ctrader could be a good addition to this broker.

AlphaTheta888

Solid but single orders only and the connection is slow - nervy for a scalper. Im sure they'll update their servers soon enough so Im pretty happy!

BlackBull_Markets

Hi AlphaTheta888,

Thank you for your feedback. Our trade support team is working to improve the connectivity and the overall trading experience within Trading View.

Kind regards,
Client Experience Team | BlackBull Markets

TheMitchX

Overall looking good to me - however, why no mobile integration with trading view yet??

BlackBull_Markets

Hi TheMitchX,

Thank you for leaving a review. We are just waiting for Trading View to release it, so it should be available soon.

Client Experience Team | BlackBull Markets

Help the trading community by leaving a review

Let everyone know about your experience

Reviews from actual traders