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City Index

Broker
Ratings
219
Traders
2.8 K
Trade
Overview
Reviews Publications

Reviews


jrm1805

Have used them for decades, always had knowledgeable staff on the trading for trading, platform also works well for online trading. Have sorted out the issue of withdrawing fund, now get them same day.

CityIndexBroker

Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

timgreenway

Has served me well for years now. I like the platform and features like on chart trading work really well. Easy to customise and get working for the individual. Good technical support avaiable also.

CityIndexBroker

Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!

brerruthven

Quick execution at predictable prices, decent app

CityIndexBroker

Thank you for your 5-star review. We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We would love your feedback as you continue to use our platforms and services. Please email our support team with your comments and suggestions at support.uk@cityindex.com

mwm270867k1294

Very easy to use platform with access to a wide range of instruments and options for gaining exposure to them.

CityIndexBroker

Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!

MCXCUZ

I use City Index for my CfD trading. I've had an account with them since 2005. Excellent and well established App on both OS and Android. Excellent web interface for the desktop.They engage with their account holders and from time to time do seriously good webinars.

CityIndexBroker

Thank you for taking the time to share your positive experience with our services and team. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!

cwaters9

Great app, easy to navigate. Notifications on trade closures with SLs or TPs. Good customer service, all in all great. Only issue is trading history can be difficult through the app

CityIndexBroker

Thank you for your 5-star review! We are continually working on providing the best of our service to all our customers and we are open to all comments and suggestions. If you think there are any features that the app is lacking, we encourage you to share your thoughts and email us at support.uk@cityindex.com.

AIberk

Competitive spread but a rather old platform which isn't being updated. Also, it doesn't support immediate visa/mastercard refund like with IG. Also, not particularly careful with is communication including sending out a message saying they will close people's account by mistake. TL;DR - it works but could be better.

CityIndexBroker

We always encourage any suggestions and concerns in regard to your engagements with City Index. Our Customer Specialists will be happy to speak with you and resolve your inquiries in a timely manner. For help, we recommend contacting us via phone or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly support.uk@cityindex.com. and call us at Local: 0203 194 1801 (local rate) or Freephone 0800 060 8609.

Oj-Pen

Withdrawals take too long. Spreads are too wide and non-negotiable unless your got half a million. Not open to fresh ideas or feedback No virtual Card to access funds like some of the others. A bit behind with technology, Cannot get a full trading report through TV integration so cannot review past trades, entries, exits etc, One good thing, is you can trade multiple accounts with a drop arrow.

CityIndexBroker

We're sorry to hear your experience with us was not what you expected. We always encourage any suggestions and concerns in regard to your engagements with City Index. While we strive to make your funding process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We are committed to addressing your concerns and will investigate the matter further. Our Customer Specialists will be happy to speak with you and resolve your inquiries in a timely manner. For help, we recommend contacting us via phone (0203 194 1801 (local rate) or Freephone 0800 060 8609) or live chat, where we offer 24-hour support from 15:00 GMT Sunday - 22:00 GMT Friday and our customer service team will be glad to help you. You can email us directly support.uk@cityindex.com.

zarkichaYo

im not happy that you dont support Tier 2 data ... its something that is vital for a trader hope you will consider this

CityIndexBroker

Thank you so much for taking the time to leave a review about our services. We have forwarded your feedback to the relevant team. As we continuously strive to find ways to improve our products and services, we look forward to hearing more from you about your trading experience. For assistance or to discuss your feedback in more detail, we recommend contacting us by phone. Once connected, press 9 to speak with a representative. Alternatively, our support team is available by live chat via our website, or email support.uk@cityindex.com.

mansole

Very fast, orders are filled instantly

CityIndexBroker

We’re happy to hear that you’re enjoying our trading platform and we appreciate your review. How can we turn that 4-star review into a 5-star? Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. Thanks for choosing City Index

dabhi358

One of the worst brokers I have ever traded with. They dont allow Micro Lot trading (0.01 Lot). Their minimum trading size is 0.1 Lot or 10,000 Units. All other broker that I have worked with allow micro Lot trading. They don't even provide Volume data on the charts, when I selected Volume indicator, it says - "this vendor does not provide volume data". Volume is the single most import data you need for trading Immediately withdrew all my money from the live account, but guess what? it takes upto 10 Business days for the funds to reach your account. On top of that they have a 15AUD inactivity fee if you dont trade. I will close my account as soon as I receive my funds. One of the biggest RIF-OFF brokers out there. What a waste of time and money. Never chose this broker even if its the last option. No wonder they have got 4-star rating

CityIndexBroker

We appreciate your feedback. While we wish we could provide a true volume indicator for our clients, the unfortunate reality is that FX is an “Over-the-Counter” (OTC) market, so there is no centralized exchange from which brokers can pull volume data. For this reason, we do not have it available. However, we do have multiple different types of helpful indicators that would give you a clear and meaningful analysis to help you make better trading decisions.
We’re sorry to hear about your recent experience with your withdrawals. While we strive to make our withdrawal process as seamless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. We do ask for 3-5 business days for a withdrawal to be reflected in your bank account once processed on our end. If your funds have not reached your bank account after 5 business days, please continue to chat to our Client Support team for assistance. For help, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com.

About City Index



Frequently Asked Questions


No, City Index doesn't provide a demo account.
No, City Index doesn't offer Level 2 data to its clients.

Level 2 is a subscription-based service that offers real-time access to the exchange’s order book. It gives traders and investors a detailed view of market depth and momentum, helping them make more informed and strategic trading decisions.
No, you can't place bracket orders with City Index.
Brokers provide access to financial markets and execute trades. They act as intermediaries between traders and exchanges, providing the necessary infrastructure and tools to place buy and sell orders. They offer services such as order execution, market access, research, analysis, and customer support. Additionally, brokers facilitate the use of leverage, margin trading, and help ensure regulatory compliance, providing traders with a secure environment to trade effectively. Without brokers, individual traders would struggle to access markets and execute trades efficiently.
An order is an instruction for a broker to execute a trade - buy or sell an asset on behalf of a trader. Depending on your strategy, risk tolerance, and market condition, different kinds of orders can be more or less effective, let's see the basic ones.
- Market order. It's a basic type designed to buy or sell an asset immediately at the next price available
- Limit order. Specifies the maximum (for buying) or minimum (for selling) price at which a trader is willing to execute a trade. It's only executed if the price reaches the preset level. There are buy and sell limit orders - they're set to buy/sell an asset at or below/above a certain price
- Stop order. Triggered when an asset moves above or below a certain price level, always executed in the direction that the price is moving. There are stop-loss orders (automatically closes a position at a certain level if the market moves against you) and (initiates a trade when the price breaks a certain level)
Successful trading requires thorough preparation, ensuring every decision is well-informed and carefully considered. To develop a winning strategy, follow these key steps:
- Find the right asset using our screeners and heatmaps. Explore the stock market with the Stock Screener, track cryptocurrencies on the Crypto Coins Heatmap, and more tools to fin in the main menu
- Analyze price movements on our Supercharts. Utilize multiple drawing tools, built-in indicators, and advanced features to gain deeper market insights
- Stay on top of market changes with the Economic Calendar and the latest news, helping you quickly adapt to shifting conditions
- Test your strategy in a risk-free environment with a Paper Trading account to see how it performs before committing real capital
- Choose a broker and start your trading journey with confidence once you have a clear strategy in place
A broker's rating on TradingView is based on its clients' reviews. We ensure broker ratings reflect real user experiences by allowing reviews only from verified TradingView users with active linked accounts. Recent ratings carry more weight, providing up-to-date insights for informed decisions. This approach promotes transparency and prevents manipulation. Make sure to rate your broker to help it improve its service and assits other users in their choice.
Leverage is a mechanism that allows traders to open larger positions with a smaller amount of capital. It basically means borrowing funds from a broker, often multiplying your position size by 5x, 10x, or more. For example, with 5x leverage, a $100 deposit could open a $500 trade with your broker lending you $400 you don't have. It's a popular technique, but remember that while leverage increases potential profits, it also magnifies losses, which is why it's essential to learn how to manage risks.

It's always worth preparing for trades before actually executing them. On TradingView, you can do this with our Paper Trading functionality.
Margin trading means an investor buying an asset by borrowing the balance from a broker. It allows traders to increase their buying power, enabling larger positions with less upfront capital. While it can provide greater market exposure with less capital and amplify potential gains, it also comes with increased risks:
- Increased risk of losses, including exceeding initial investment
- Interest costs on borrowed funds
- Potential for margin calls requiring additional deposits
Make sure to analyze an asset thoroughly and test your strategy on a Paper Trading account to ensure you're ready to navigate these risks.
Commissions in trading are fees that brokers charge for executing trades on behalf of traders. These costs help brokers maintain their platforms, provide essential services, and ensure smooth access to financial markets.

Understanding commission structures is essential for traders, as fees can impact overall profitability. Choosing a broker with competitive rates and transparent pricing ensures cost-effective trading.