Reviews from actual traders
Very Good
Thank you for your 5-star review! We are glad to hear you are enjoying your experience with us. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
Thank you for taking the time to share your positive experience with our services. We work hard to provide the most accommodating and exceptional platforms for our clients. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
VERY GOOD COSTUMER SERVICE AND SOLVE ANY PROBLEM VERY FAST.
Thank you for your 5-star review. We work hard to meet expectations like yours, and we are delighted to hear how much value you find in our high-quality products and services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you. Thanks for choosing City Index.
Thank you for your feedback. We strive hard to make every customer experience enjoyable, and we are sorry we have not been able to meet your expectations this time. We hope to have the opportunity to resolve any issues you may have. Our support team has reached out to assist you. Alternatively, please contact our support team by phone, live chat or email at support.uk@cityindex.com
there are some glitches with the trade execution between TV & City Index
Thank you for your feedback. We work hard to provide the most accommodating and exceptional platforms for our clients. Could you please contact our support team with your trading account details so we can assist you further with your inquiry. We would like to help you with your issue, however we require more detail and clarification. If you believe a trade was executed improperly, please don’t hesitate to reach out to us so that we can conduct a thorough investigation. For assistance, please contact our support team by phone (once connected, please select "9" to speak with a representative). Our support team is also available by live chat or email at support.uk@cityindex.com
Some margins way too high
Thank you for your review. We offer different leveraged accounts strictly based on regulation. A leveraged account allows you to trade with a margin of the funds deposited into your trading account. Margin requirement is the minimum amount of funds required to open a trade. It is based on the price of the pair at the time of entry, the pair itself, and volume being traded. As prices fluctuate, so does the margin requirement. Therefore, is it always best practice to leave an excess of funds than required to keep the position open. Please keep in mind that increased leverage increases risk. For assistance and further information we recommend contacting our support team by phone and press 9 to speak directly with a representative.
great broker. good pre and post trading tools for analysis.
Great and easy to use. Good has hedging option. Tried MT4 which is not user friendly, currently using WEB Platform and happy with it. Great Support too....:-)
Love it
Another manipulated brokerage.
Thank you for your feedback, we strive hard to make every customer experience enjoyable, and we are sorry we have not been able to meet your expectations this time. City Index is a highly regulated entity that has no advantage from participating in spread manipulation. As a globally regulated firm, we stand by every trade and do not benefit from financially harming our clients. Please be aware of price movements which can be affected by many factors, including, but not limited to, market volatility and available liquidity. We recommend you familiarize yourself with our educational materials on our website If you could provide any more detail on your situation, we would appreciate the opportunity to help make things right. To discuss your feedback in greater detail, we recommend that you contact us by phone and when connected press 9. Alternatively, our support team is available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”.
straight for and easy to deal with
Easy to use.
Thank you for your review. It's always great to hear about our clients' experience with our platforms. Please feel free to reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. You can contact our client support team by chat or phone You can also email us at support.uk@cityindex.com. All the best!
Easy to use. Straight forward
So far using it they are great. Customer service also.
Thank you for your feedback. We are disappointed to hear that your expectations have not been met. Our support team would like to assist you. If you could provide more detail on your situation, we would appreciate the opportunity to help make things right.
To discuss your feedback in greater detail, we recommend that you contact us by phone and when connected press 9.Alternatively, our support team is available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”
Too many tech issues that costs a user money.
Thank you for your feedback. We strive hard to make every customer experience enjoyable, and we are sorry we have not been able to meet your expectations this time. Our support team has reached out to you by email. If you could provide any more detail on your situation, we would appreciate the opportunity to help make things right. You can also email us directly at support.uk@cityindex.com
Great broker with competitive pricing