Can I pay for a subscription with crypto?

To pay with crypto, choose Crypto as a payment method in the order window. You will be automatically redirected to Triple-A to complete your purchase. There, you can select any available option. Once done, just follow the steps you’ll see on your screen.

Here are some important things to remember:

• Network: It's vital that the network you withdraw funds from, and the one you deposit funds to, are the same.

Please note that if the funds are sent via a different network, you will lose your payment. Please make sure you consider your options and don’t always choose the cheapest commission option.

• Commission: the commission or network fee taken to process the payment is not included in the subscription price. 

Below, we have also collected answers to the most popular questions about crypto payments.

1. I get an error “Your payment could not be processed because your account has been blocked by Triple-A”. What should I do?

Please try using an alternative payment method or reach out to our payment processor, Triple-A, at support@triple-a.io to find out what went wrong. 

2. I have paid, but the subscription is not active. What should I do? 

Sometimes, it might take time for the subscription to get activated. If you’ve paid, but your account has not been upgraded, please ensure that:

• You chose the correct network
• The payment was completed on the correct account, and you haven’t created a duplicate account on TradingView 
• The correct amount was transferred

We also encourage you to check your inbox, as our payment processor often emails users if something goes wrong. 

If you are sure that everything is fine and the problem hasn’t been solved, you can fill out the Payment search form. 

3. I transferred an insufficient amount and want to make an additional payment, but the minimum transfer amount is too high. Will I be refunded for the overpayment? 

I'm afraid we don't offer refunds for amounts sent to meet the minimum payment threshold.