I paid for a plan, but my account has not been upgraded. How do I contact Support?
Make sure you are logged into the account for which you were charged. You can check the username in the invoice we’ve emailed you when you completed the payment. Perhaps you inadvertently created another, free account that you are currently logged into. If this is what causes the issue, then simply log into the correct account to enjoy the paid features. Please note that if the system spots an upgraded account, which we think is yours, we will let you know via a pop-up message.
The payment has not yet been processed by the bank/ payment processor. Sometimes this can take several hours and is beyond our control. Please check your subscription status after some time.
If you don't know the name / email of your paid account, then please fill out the payment search form with your real name and email we can use to contact you. It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our manager will contact you by the mail you specify in the form and help you find the paid account.
In case you do not have any account with us, please check here.