Reviews from actual traders
good
Hi rabeehmr7424,
We're grateful for your review! Your feedback is valuable to us.
Warm regards,
Customer Experience Team | BlackBull Markets
Nice
Hi Professor225,
We're grateful for your review! Your feedback is important to us.
Sincerely,
Customer Experience Team | BlackBull Markets
best
Hi imi102,
We're honored by your review, thank you! Your feedback is cherished. If you require further assistance, we're here for you.
Kind regards,
Customer Experience Team | BlackBull Markets
Hi Hoschimen,
We're honored by your review, thank you! Your feedback is cherished.
Kind regards,
Customer Experience Team | BlackBull Markets
Communication is lacking especially during an upgrade. Spreads of late have been much bigger than they used to be.
Hi inspiredjason,
Thank you for your review. We appreciate your feedback regarding our recent upgrades and communication. We understand your concerns and want to ensure you have the best trading experience possible.
While we did send detailed announcements via email, we will take your comments into consideration. Please take a moment to review our latest tutorial on connecting to TradingView after the upgrades. If you have any further questions or need assistance, our support team is available 24/7 via live chat at blackbull.com.
Regarding spreads, we're committed to providing competitive rates for our traders. Please make sure that you are under a prime account to secure the best spreads possible. With the maintenance now concluded, we expect an even smoother trading experience moving forward.
Tutorial: https://www.youtube.com/watch?v=_nkGULXJCbY
Best regards,
Customer Experience Team | BlackBull Markets
ren
Hi SAI143G,
We're grateful for your review! Your feedback is important to us.
Sincerely,
Customer Experience Team | BlackBull Markets
Keep investing in improving the services
Hi GEN2214,
We're grateful for your review! Your feedback is essential to us. Please don't hesitate to reach out for further assistance.
Sincerely,
Customer Experience Team | BlackBull Markets
I've been using Blackbull through TradingView for over a year with flawless efficiency. This week they changed/updates something and now I have a 'beta' account that hides my trades and I have been unable to find any way or help that works to re-establish my account. Why 'fix' what was working fine only to have it not work at all now?
Hi exactingBook42941,
Thank you for your review. We apologize for any confusion. Please review our latest tutorial on connecting to TradingView, and if you still need help, our support team is available via live chat 24/7 at blackbull.com.
Additionally, with the maintenance now concluded, we anticipate an even smoother and enhanced trading experience for you.
Tutorial:
https://www.youtube.com/watch?v=_nkGULXJCbY
Kind regards,
Customer Experience Team | BlackBull Markets
Unbelievably poor change of accounts. No warning, instructions that don't work. Not sure even if my account has been hacked or if BB has been hacked. In this day and age this is really unacceptable.
Hi nzsurfer,
Thank you for your feedback. We apologize for any confusion with our instructions. Please review our latest tutorial on connecting to TradingView, and if you still need help, our support team is available via live chat at blackbull.com.
Tutorial:
https://www.youtube.com/watch?v=_nkGULXJCbY
Best regards,
Customer Experience Team | BlackBull Markets
I'm still waiting for compensation since i was unable to access my blackbull market trading view platform during the maintenance / or after. as a result, I lost a substantial amount of money. Blackbull market informed me that a person from their call center will contact me, but 12 hours later, no one contacted me.
Hi benoit_point,
Thanks again for your comments. For immediate assistance please reach out to our support team via our live chat widget or WhatsApp.
Best regards,
Customer Experience Team | BlackBull Markets
very good
Hi SurfSoul1,
Thanks for your review! We appreciate your feedback.
Best wishes,
Customer Experience Team | BlackBull Markets
Seems impossible to use BB, on TRADINGVIEW on my iPhone. Why? Very slow and unreliable platform: I DO NOT SUGGEST IT.
Hi MagoMerlino72,
Thank you for your feedback. We are currently collaborating with TradingView to enable our clients to trade within the mobile app. Additionally, with the maintenance now concluded, we anticipate an even smoother and enhanced trading experience for you.
If you need any further assistance or have any additional questions, please feel free to reach out to us. We're here to assist you in any way we can.
Kind regards,
Customer Experience Team | BlackBull Markets
At the moment, its been signing out at opening bell multiple times has been a pain
Hi kraff,
Thank you for alerting us to this issue. Your feedback is invaluable, and we will investigate the matter with TradingView. Should you encounter any further disconnecting issues with TradingView, please don't hesitate to contact our support team via live chat for immediate assistance.
Kind regards,
Customer Experience Team | BlackBull Markets
great
Hi rohit4890,
Thanks for your review! We appreciate your feedback.
Best wishes,
Customer Experience Team | BlackBull Markets
Easy Platform, Matti is extremely helpful
Hi bhapper41,
Thank you for your review! Your feedback is important to us. For any further assistance or queries, our team is ready to assist.
Regards,
Matti & Customer Experience Team | BlackBull Markets
Slow execution. Huge slippage.
Hi crob808,
Thank you for bringing this to our attention. We appreciate your feedback and will review it with TradingView. If you require immediate real-time assistance, please don't hesitate to contact our support team via live chat for personalized assistance.
Kind regards,
Customer Experience Team | BlackBull Markets
Great
Hi corrie_engelbrecht,
Thanks for your review! We highly appreciate your feedback.
Best wishes,
Customer Experience Team | BlackBull Markets
super bien
Hola hijadelrey602,
¡Gracias por tu reseña! Valoramos tus comentarios. Si necesitas algo más, estamos aquí para ayudarte.
Saludos Cordiales,
Customer Experience Team | BlackBull Markets