Account recovery

  1. Please make sure you are using the correct account details - username, email, password.
  2. Sign in to your account using social media or Google account.
  3. If you do not remember your username/password, you can restore access to the account through the password recovery form.
  4. If you have lost access to the email or phone associated with this account, you also need to fill out the account recovery form. Please note that you will need to enter your billing information to verify account ownership and your identity. Our manager will contact you by mail specified in the form and help you restore access.
  5. Please note that we may ask for additional information to verify your identity. This can be a photo of your ID card, your bank card, and/or of you. This ensures that only you regain access to your account and no unauthorized entity is given access. We only use this information to restore your account and never share it with third parties.