Firstsource Solutions Limited is a provider of a range of business process management services across the customer life cycle delivered through transaction processing. The Company's segments include Banking, Financial Services and Insurance and Non-Banking, Financial Services and Insurance. Its geographic segments include USA and Canada, UK, India and Rest of the world. It is involved in information technology-enabled services, including business process outsourcing. Its product portfolio includes productized solutions in Customer Interaction Analytics (First Customer Intelligence), Web Chat (First Chat), Process Automation (First Smartomation), Workforce Management (First WF Suite), Complaints Management (First Resolve) and First Digital. It works with both the payer and provider segments of the United States healthcare industry. The Company provides its services to a range of sectors, including healthcare, telecommunications and media, banking and insurance.